Metro Bank Customer Claims Bank Failed to Process Cheques for Bounce Back Loan Payments While Abroad, Leading to Default, Ombudsman Rejects Complaint
BBL Complaints Dismissed
HSBC Mishandles Bounce Back Loan Arrears, Ombudsman Dismisses Time-Barred Complaint
An HSBC customer complained about mishandled Bounce Back Loan arrears and unhelpful staff. […]
Special Reports
HSBC’s Bounce Back Loan Default and CIFAS Marker Overturned by Ombudsman, Compensation Awarded
HSBC’s harsh default, account closure, and CIFAS marker are reversed by the Ombudsman, who rules the customer’s turnover estimate was valid, awarding compensation. […]
Special Reports
HM Treasury Claims No Evidence of Bounce Back Loan Rule Breaches by Brokers or Lenders
HM Treasury’s surprising claim of no rule breaches by Bounce Back Loan brokers or lenders sparks debate over oversight and accountability. […]