Metro Bank Customer’s Complaint Rejected by Ombudsman After Claiming Bank Denied a Five-Year Repayment Holiday for Her Company’s Bounce Back Loan, Leading to Default
BBL Complaints Upheld
NatWest Ordered to Pay £250 for Wrongly Denying Bounce Back Loan, Ombudsman Upholds Complaint
NatWest denied a Bounce Back Loan, claiming the customer wasn’t trading pre-March 2020, despite years of trading. The Ombudsman upheld the complaint, ordering £250 compensation. […]
BBL Complaints Upheld
HSBC Ordered to Pay £400 for Bounce Back Loan Complaint Mishandling, Ombudsman Upholds Complaint
HSBC’s errors in handling a Bounce Back Loan complaint led to a case handler dispute. The Ombudsman upheld the complaint, awarding £400 compensation for the mishandling. […]
BBL Complaints Upheld
HSBC Ordered to Reinstate BBL, Refund £10,000, and Pay Compensation After Unfair Default
Despite resistance, HSBC was directed to reinstate a Bounce Back Loan, restore PAYG options, refund nearly £10,000 with interest, remove negative credit markers, and pay £250 to a customer for an unjust BBL default. […]