NatWest Ordered to Pay £100 for Ignoring Bounce Back Loan Repayment Issues, Ombudsman Upholds Complaint
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Blocking Bounce Back Loan Funds, Ombudsman Upholds Complaint
HSBC blocked a £50k Bounce Back Loan for six months over turnover confusion, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation. […]
BBL Complaints Dismissed
Lloyds Bounce Back Loan Application Complaint Dismissed by Ombudsman
A Lloyds Bounce Back Loan application complaint reached Ombudsman Jenny Lomax. The Ombudsman dismissed it, upholding the bank’s decision based on scheme rules. […]
Special Reports
Barclays Denies Sole Trader’s Third BBL for Additional Business, Ombudsman Awards £200 for Delay-Induced Distress
Barclays rejected a sole trader’s third BBL and delayed the decision, leading to a £200 Ombudsman payout. We unpack this case. […]