NatWest Ordered to Pay £500 Compensation for Error Blocking Bounce Back Loan PAYG Options, Ombudsman Upholds Complaint
BBL Complaints Upheld
Santander Ordered to Pay £175 for Bounce Back Loan Application Errors, Ombudsman Upholds Complaint
Santander’s multiple errors mishandled a Bounce Back Loan application, causing delays. The Ombudsman upheld the complaint, awarding £175 compensation for the bank’s failures. […]
BBL Complaints Upheld
Starling Bank’s Harsh Bounce Back Loan Default Over One-Day-Late Payment Reversed by Ombudsman
Starling Bank defaults a customer’s Bounce Back Loan for a one-day-late payment, but the Ombudsman orders reinstatement and compensation for the overreach. […]
Special Reports
How Bounce Back Loan Lenders Handle Customers Struggling with Repayments: A Mixed Bag
Explore the varied responses from Bounce Back Loan lenders to customers unable to repay, ranging from supportive to harsh practices. […]