NatWest Delays Servicing Account and Denies Bounce Back Loan, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
NatWest Holds Customer Liable for Bounce Back Loan After Converting Sole Trader to Ltd Company, Ombudsman Dismisses Complaint
A NatWest customer argued he wasn’t liable for a Bounce Back Loan after converting his sole trader business to a Ltd company. […]
Special Reports
Barclays Defaults Customer’s Bounce Back Loan Despite PAYG Option; Ombudsman Cites Prior Missed Payments
A customer complains Barclays defaulted his Bounce Back Loan during a PAYG no-payment period, but the Ombudsman rules prior missed payments justify the action. […]
Special Reports
Metro Bank Directed to Restore a Defaulted Bounce Back Loan, Provide PAYG Options to a Customer, and Pay £300 Compensation for Multiple Errors, Including Sending Incomplete Emails and Failing to Return Emails Sent to Former Staff
Metro Bank must reinstate a defaulted Bounce Back Loan, offer PAYG options, and pay £300 for errors like incomplete emails and ignored correspondence. […]