NatWest Converts Bounce Back Loan to Standard Loan, Ombudsman Dismisses Complaint
BBL Complaints Upheld
Barclays Ordered to Pay £75 for Bounce Back Loan Application Delay, Ombudsman Upholds Complaint
Barclays delayed a Bounce Back Loan application, causing inconvenience. The Ombudsman upheld the complaint, ordering £75 compensation for the bank’s error. […]
BBL Complaints Upheld
RBS Ordered to Pay Increased Compensation for Bounce Back Loan Denials, Ombudsman Upholds Complaint
RBS declined a Bounce Back Loan three times, approving a fourth after MP intervention. The Ombudsman upheld the complaint, increasing compensation for the delays. […]
BBL Complaints Upheld
HSBC Ordered to Reinstate Bounce Back Loan and Pay Compensation for Unfair Debanking, Ombudsman Upholds Complaint
HSBC defaulted a Bounce Back Loan after debanking a customer, failing to meet the higher bar for loan recall. The Ombudsman upheld the complaint, ordering reinstatement and compensation. […]