TSB Seizes Funds from Customers’ Accounts to Repay Bounce Back Loans After Closing Servicing Accounts, Ombudsman Dismisses Complaint
Special Reports
Barclays’ Attempt to Cross-Default Bounce Back Loan for Guarantee Claim Fails; Ombudsman Orders Reinstatement
Barclays’ shady cross-default of a customer’s Bounce Back Loan to secure a guarantee claim is overturned by the Ombudsman, who demands reinstatement. […]
BBL Complaints Upheld
NatWest Ordered to Pay Compensation for Delayed Account Balance Payout, Ombudsman Upholds Complaint
NatWest delayed paying out a customer’s account balance after declining a Bounce Back Loan and closing their account. The Ombudsman upheld the complaint, ordering compensation. […]
BBL Complaints Dismissed
HSBC Seizes Bounce Back Loan, Ombudsman Dismisses Discrimination Complaint
HSBC seized a Bounce Back Loan and closed an account, prompting a discrimination claim. The Ombudsman dismissed the complaint, leaving discrimination to court review. […]