TSB Seizes Funds from Customers’ Accounts to Repay Bounce Back Loans After Closing Servicing Accounts, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
HSBC Denies Feeder Account for Bounce Back Loan, Ombudsman Dismisses Complaint
HSBC denied a feeder account, preventing a Bounce Back Loan application. The Ombudsman dismissed the complaint, affirming the bank’s account approval discretion. […]
BBL Complaints Upheld
Santander Ordered to Pay £300 for Mishandling Bounce Back Loan Application, Ombudsman Upholds Complaint
Santander mishandled a Bounce Back Loan application from an adult entertainment worker, causing delays. The Ombudsman upheld the complaint, awarding £300 compensation. […]
BBL Complaints Dismissed
HSBC Marks Arrears Despite Early Bounce Back Loan Payment, Ombudsman Dismisses Complaint
HSBC marked a customer in arrears despite a £10k early Bounce Back Loan payment, due to no direct debit setup. The Ombudsman dismissed the complaint, citing payment issues. […]