HSBC Ordered to Pay £500 for Blocking Bounce Back Loan Funds, Ombudsman Upholds Complaint
BBL Complaints Upheld
Lloyds Ordered to Pay £300 for Blocking Bounce Back Loan Account Access, Ombudsman Upholds Complaint
Lloyds prevented a sole trader from opening a business account for a Bounce Back Loan. The Ombudsman upheld the complaint, ordering £300 compensation for the restriction. […]
BBL Complaints Upheld
HSBC Ordered to Pay £5,200 for Wrongly Accusing Customer of Turnover Fraud, Ombudsman Upholds Complaint
HSBC accused a customer of inflating turnover for a Bounce Back Loan, applying a CIFAS marker despite allowing estimates. The Ombudsman upheld the complaint, ordering £4,800 in legal fees and £400 compensation.
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BBL Complaints Upheld
Barclays Ordered to Pay £200 for Bounce Back Loan Processing Delay, Ombudsman Upholds Complaint
Barclays’ eight-week delay in processing a Bounce Back Loan caused distress. The Ombudsman upheld the complaint, awarding £200 compensation, less than the £1,000 sought. […]