HSBC Ordered to Replicate Bounce Back Loan for Application Errors, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Barclays Denies Bounce Back Loan, Ombudsman Dismisses Complaint Despite Success Elsewhere
Barclays denied a Bounce Back Loan, though the customer secured one elsewhere. The Ombudsman dismissed the complaint, finding no fault in Barclays’ decision. […]
BBL Complaints Dismissed
Starling Blocks Bounce Back Loan Account After Top-Up, Ombudsman Dismisses Complaint
Starling blocked a Bounce Back Loan account after approving a top-up. The Ombudsman dismissed the complaint, finding the bank’s actions within its rights. […]
BBL Complaints Upheld
NatWest Ordered to Pay £500 for Erroneously Defaulting Bounce Back Loan, Ombudsman Upholds Complaint
NatWest wrongly defaulted a Bounce Back Loan during a PAYG repayment holiday, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation for the error. […]