HSBC Ordered to Issue Replica Bounce Back Loan for 2020 Application Errors, Ombudsman Upholds Complaint
BBL Complaints Upheld
NatWest Ordered to Write Off Bounce Back Loan Issued in Sole Trader Name, Ombudsman Upholds Complaint
NatWest issued a Bounce Back Loan in a customer’s sole trader name instead of his Ltd company. The Ombudsman upheld the complaint, ordering the loan written off and £300 compensation. […]
BBL Complaints Dismissed
Santander Recalls Bounce Back Loan Over Turnover, Ombudsman Dismisses Complaint Withholding Evidence
Santander recalled a Bounce Back Loan, citing turnover issues. The Ombudsman dismissed the complaint, referencing undisclosed bank evidence that justified the action. […]
BBL Complaints Dismissed
Santander Requires Actual Turnover Despite Estimates, Ombudsman Dismisses Complaint
Santander seized a Bounce Back Loan, requiring actual turnover despite allowing estimates. The Ombudsman dismissed the complaint, upholding the bank’s review. […]