Santander Declines Bounce Back Loan After 20-Month Review, Ombudsman Dismisses Complaint
BBL Complaints Upheld
NatWest Ordered to Reinstate Bounce Back Loan and Pay £750 for PAYG Delay, Ombudsman Upholds Complaint
NatWest took over a year to set up PAYG options, defaulting a Bounce Back Loan and involving debt collectors. The Ombudsman upheld the complaint, ordering reinstatement and £750 compensation. […]
BBL Complaints Dismissed
HSBC Sends Debt Collectors for Unpaid Bounce Back Loan, Ombudsman Dismisses Overdraft Funding Complaint
An HSBC customer claimed debt collectors pursued her for a Bounce Back Loan, arguing overdraft funds should have covered it. […]
BBL Complaints Dismissed
NatWest seized a £12k Bounce Back Loan without providing a reason. The Ombudsman dismissed the complaint, upholding the bank’s right to secrecy.
Another case in which an Ombudsman has decided NatWest were right to snatch back someone’s Bounce Back Loan but tell the customer he will never be told the reasons why. […]