Santander Declines Bounce Back Loan After 20-Month Review, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
Barclays Recalls Bounce Back Loan After Account Review, Ombudsman Dismisses Complaint
Barclays approved, then recalled a Bounce Back Loan after locking and reviewing an account. The Ombudsman dismissed the complaint, finding the action fair. […]
BBL Complaints Upheld
Lloyds Ordered to Pay Compensation for Faulty System Logging Bounce Back Loan Defaults, Ombudsman Upholds Complaint
HLloyds’ defective credit reporting system repeatedly logged a non-defaulted Bounce Back Loan as defaulted, requiring manual fixes. The Ombudsman upheld the complaint, ordering compensation for the error. […]
Special Reports
RBS Drains Customer’s Savings and Personal Accounts for Ineligible BBL Repayment, Ombudsman Deems It Permissible
RBS wiped a customer’s accounts to repay a BBL they ruled ineligible. The Ombudsman’s approval of this move shocks—here’s why. […]