RBS Customer Alleges Discrimination and Data Breach Over Bounce Back Loan Handling; Ombudsman Rejects Complaint
BBL Complaints Dismissed
RBS Fails to Notify Customer of Retained Account, Causing Double Bounce Back Loan Payments and £18,000 Overdraft, Ombudsman Dismisses Complaint
RBS failed to inform a customer they weren’t debanked, leading to duplicate Bounce Back Loan payments and an £18,000 overdraft. […]
Special Reports
Two Suspects Arrested by Bounce Back Loan Fraud Squad in £1.8 Million Illicit Loan Application Probe
The BBL “Door Kicker” squad hauled off two suspects in a £1.8M fraud investigation. We dive into the dramatic arrests and what’s next. […]
BBL Complaints Upheld
HSBC Ordered to Pay Compensation for Non-Existent Feeder Accounts, Ombudsman Upholds Complaint
HSBC misled customers about “feeder accounts” for Bounce Back Loans, which were imaginary. The Ombudsman upheld the complaint, ordering compensation for the deception. […]