RBS Customer Alleges Discrimination and Data Breach Over Bounce Back Loan Handling; Ombudsman Rejects Complaint
BBL Complaints Dismissed
Lloyds Recalls Bounce Back Loan, Rejects Compensation, Ombudsman Dismisses Complaint
Lloyds recalled a Bounce Back Loan and disputed a case handler’s compensation ruling. The Ombudsman dismissed the complaint, siding with the bank. […]
BBL Complaints Upheld
TSB Ordered to Reinstate Bounce Back Loan and Pay £300 for Debanking Vulnerable Customer, Ombudsman Upholds Complaint
TSB debanked a vulnerable customer with anxiety and PTSD, defaulting her Bounce Back Loan. The Ombudsman upheld the complaint, ordering TSB to offer account reopening, reinstate the loan, and pay £300. […]
Special Reports
Bank of Scotland Defaults Charity’s Bounce Back Loan; Ombudsman Critiques Lenders’ Harsh Practices
A charity’s Bounce Back Loan is defaulted by Bank of Scotland, with the Ombudsman slamming lenders’ unfair practices despite FCA fairness mandates. […]