RBS Fails to Notify Customer of Retained Account, Causing Double Bounce Back Loan Payments and £18,000 Overdraft, Ombudsman Dismisses Complaint
Special Reports
RBS Drains Customer’s Savings and Personal Accounts for Ineligible BBL Repayment, Ombudsman Deems It Permissible
RBS wiped a customer’s accounts to repay a BBL they ruled ineligible. The Ombudsman’s approval of this move shocks—here’s why. […]
BBL Complaints Dismissed
Barclays Seizes Bounce Back Loan for Late Company Formation, Ombudsman Dismisses Complaint
Barclays seized a Bounce Back Loan for a company formed after March 2020. The Ombudsman dismissed the complaint, confirming the bank’s eligibility review. […]
BBL Complaints Upheld
HSBC Ordered to Pay £200 for System Errors Blocking Bounce Back Loan, Ombudsman Upholds Complaint
HSBC’s system errors caused account applications to “drop off,” blocking a Bounce Back Loan. The Ombudsman upheld the complaint, affirming £200 compensation. […]