RBS Fails to Notify Customer of Retained Account, Causing Double Bounce Back Loan Payments and £18,000 Overdraft, Ombudsman Dismisses Complaint
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Cancelling Bounce Back Loan Application, Ombudsman Upholds Complaint
HSBC cancelled a Bounce Back Loan application after two years, causing delays. The Ombudsman upheld the complaint, affirming the bank’s £150 compensation as fair. […]
BBL Complaints Upheld
Santander Ordered to Provide Bounce Back Loan Repayment Breakdown, Ombudsman Upholds Complaint
Santander failed to provide a director with a detailed Bounce Back Loan repayment breakdown. The Ombudsman upheld the complaint, ordering the bank to supply the information. […]
Special Reports
Barclays Staff’s Deception Blocks Customer’s Bounce Back Loan, Ombudsman Awards Meagre £100 Compensation
A Barclays employee’s lies cost a customer a BBL, but the Ombudsman’s £100 award feels like a slap. We critique this weak ruling. […]