RBS Ordered to Pay Increased Compensation for Bounce Back Loan Denials, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Lloyds Logs Sira Marker for Bounce Back Loan Application, Ombudsman Dismisses Complaint
Lloyds logged a Sira inconsistency marker for a Bounce Back Loan application. The Ombudsman dismissed the complaint, finding sufficient reason for the marker. […]
BBL Complaints Upheld
Barclays Ordered to Pay Increased Compensation for Bounce Back Loan Appointment Error, Ombudsman Upholds Complaint
Barclays scheduled a Bounce Back Loan account appointment when the branch was closed. The Ombudsman upheld the complaint, increasing compensation for the error. […]
BBL Complaints Dismissed
HSBC Denies Feeder Account for Bounce Back Loan, Ombudsman Dismisses Complaint
HSBC denied a feeder account, blocking a Bounce Back Loan application. The Ombudsman dismissed the complaint, citing the bank’s right to set account criteria. […]