RBS Defaults Bounce Back Loan Over System Error; Ombudsman Upholds Negative Credit Mark Despite Accident
BBL Complaints Dismissed
HSBC Seizes Bounce Back Loan Paid in Error, Ombudsman Dismisses Complaint
HSBC seized a Bounce Back Loan paid in error, demanding repayment. The Ombudsman dismissed the complaint, finding the bank’s actions fair. […]
Special Reports
British Business Bank Addresses Complaint Over Website Claim of Full Borrower Liability for Bounce Back Loans
The British Business Bank responds to concerns about their website’s claim that borrowers are always fully liable for Bounce Back Loan debts—read their reply. […]
Special Reports
Barclays Customer’s Complaint Dismissed by Ombudsman After Claiming Bounce Back Loan Default Resulted from Mishearing Income Outcome Assessment Deadline Due to Agent’s Strong Scottish Accent
A Barclays customer blames a Bounce Back Loan default on mishearing a deadline due to an agent’s accent, but the Ombudsman rejects the complaint. […]