Santander Refuses Refund for Bounce Back Loan Lost in Crypto Scam, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
Barclays Delays Business Account for Bounce Back Loan by Four Months, Ombudsman Dismisses Complaint
Barclays forced a customer to wait four months for a business account to apply for a Bounce Back Loan. The Ombudsman dismissed the complaint, citing bank procedures. […]
BBL Complaints Upheld
HSBC Ordered to Pay £100 for Ignoring Amended Bounce Back Loan Application, Ombudsman Upholds Complaint
HSBC dismissed an amended Bounce Back Loan application as a duplicate without review. The Ombudsman upheld the complaint, awarding £100 for the bank’s oversight. […]
BBL Complaints Upheld
NatWest Ordered to Pay Compensation for Unclear Bounce Back Loan Trading Rules, Ombudsman Upholds Complaint
NatWest’s unclear use of trading terms confused a Bounce Back Loan applicant. The Ombudsman upheld the complaint, awarding compensation for the bank’s lack of clarity. […]