Santander Ordered to Refund £470 Fee and Pay Compensation for Bounce Back Loan Recall, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Barclays Recalls Bounce Back Loan Days After Approval, Ombudsman Dismisses Complaint
Barclays approved a Bounce Back Loan, then recalled it days later after a review. The Ombudsman dismissed the complaint, finding no fault in the bank’s actions. […]
BBL Complaints Dismissed
Barclays’ Bounce Back Loan Rules Deemed Clear, Ombudsman Dismisses Complaint
A customer claimed Barclays’ Bounce Back Loan rules were unclear, leading to denial. The Ombudsman dismissed the complaint, finding the rules sufficiently clear. […]
Special Reports
Starling Bank Ordered to Compensate for Wrongful Account Closure, But Ombudsman Permits BBL Repayment Demand
Starling paid for wrongly closing an account, but the Ombudsman upheld their BBL repayment demand. We dissect this mixed ruling. […]