Santander Ordered to Pay £731 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint
BBL Complaints Dismissed
HSBC Marks Arrears Despite Early Bounce Back Loan Payment, Ombudsman Dismisses Complaint
HSBC marked a customer in arrears despite a £10k early Bounce Back Loan payment, due to no direct debit setup. The Ombudsman dismissed the complaint, citing payment issues. […]
BBL Complaints Dismissed
Barclays Rejects Fraud Claim for Bounce Back Loan Transfer, Ombudsman Dismisses Complaint
A Barclays customer claimed a Bounce Back Loan was fraudulently transferred. The Ombudsman dismissed the complaint, finding phone calls indicated customer involvement. […]
BBL Complaints Upheld
RBS Ordered to Pay Increased Compensation for Bounce Back Loan Denials, Ombudsman Upholds Complaint
RBS declined a Bounce Back Loan three times, approving a fourth after MP intervention. The Ombudsman upheld the complaint, increasing compensation for the delays. […]