Santander Ordered to Pay £500 for Falsely Claiming Customer Had Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Dismissed
Santander Declines Bounce Back Loan for Unreadable Tax Return, Ombudsman Dismisses Complaint
A Santander declined a Bounce Back Loan application due to unreadable tax return photos. The Ombudsman dismissed the complaint, citing inadequate documentation. […]
BBL Complaints Dismissed
RBS Seizes £50k Bounce Back Loan Without Reason, Ombudsman Dismisses Complaint
RBS seized a £50k Bounce Back Loan without explanation. The Ombudsman dismissed the complaint, citing the bank’s right to act under loan terms. […]
BBL Complaints Upheld
NatWest Ordered to Reinstate Bounce Back Loan and Increase Compensation for System Failure, Ombudsman Upholds Complaint
NatWest’s system failure led to a wrongful Bounce Back Loan default. The Ombudsman upheld the complaint, ordering reinstatement and significantly increased compensation for the bank’s error. […]