Santander Denies Bounce Back Loan for Missing Email Address, Ombudsman Dismisses Complaint
BBL Complaints Dismissed
Lloyds Holds Customer Liable for £50k Bounce Back Loan Spent on Bitcoin, Ombudsman Dismisses Complaint
A Lloyds customer denied applying for a £50k Bounce Back Loan spent on Bitcoin. The Ombudsman dismissed the complaint, finding his claim uncredible based on evidence. […]
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Bounce Back Loan Non-Delivery, Ombudsman Upholds Complaint
HSBC failed to deliver a Bounce Back Loan, claiming an unsigned agreement the customer never received. The Ombudsman upheld the complaint, awarding £500 compensation. […]
BBL Complaints Upheld
NatWest Ordered to Pay £250 for Bounce Back Loan Application Errors, Ombudsman Upholds Complaint
NatWest mishandled a Bounce Back Loan application, causing delays and distress. The Ombudsman upheld the complaint, ordering £250 compensation for the bank’s errors. […]