Santander Ordered to Pay £300 for Mishandling Bounce Back Loan Application, Ombudsman Upholds Complaint
Special Reports
Barclays Denies Sole Trader’s Third BBL for Additional Business, Ombudsman Awards £200 for Delay-Induced Distress
Barclays rejected a sole trader’s third BBL and delayed the decision, leading to a £200 Ombudsman payout. We unpack this case. […]
Special Reports
Ombudsman Jenny Lomax Clears Starling Bank for Freezing BBL Account After Spotting Compulsory Strike-Off Action as Default Event
Starling froze a BBL account over a strike-off notice, and Ombudsman Jenny Lomax backed them. […]
Special Reports
Coutts Customer Grievance Over Denied PAYG Options for Bounce Back Loan Rejected by Ombudsman, Who Notes £350 Compensation Awarded
A Coutts customer’s complaint about denied PAYG options for their Bounce Back Loan is dismissed by the Ombudsman, despite the bank offering £350 in compensation. […]