Santander Ordered to Pay £300 for Mishandling Bounce Back Loan Application, Ombudsman Upholds Complaint
BBL Complaints Upheld
Lloyds Ordered to Pay Compensation for Faulty System Logging Bounce Back Loan Defaults, Ombudsman Upholds Complaint
HLloyds’ defective credit reporting system repeatedly logged a non-defaulted Bounce Back Loan as defaulted, requiring manual fixes. The Ombudsman upheld the complaint, ordering compensation for the error. […]
BBL Complaints Dismissed
Lloyds Limits Refund to £10k for Bounce Back Loan Lost in Pyramid Scam, Ombudsman Dismisses Further Claims
A director lost £30k of a Bounce Back Loan in a pyramid scam and sought a full refund from Lloyds. […]
Special Reports
Barclays Pays £500 for Unfair BBL Denial, Later Approves Loan Nearly a Year After Bounce Back Loan Scheme Ended
Barclays paid £500 for wrongly denying a BBL, then approved it post-scheme closure. We unpack this surprising turnaround. […]