Santander Ordered to Pay £300 for Mishandling Bounce Back Loan Application, Ombudsman Upholds Complaint
Special Reports
Barclays Shuts Customer Account, Demands Full Bounce Back Loan Repayment, Ombudsman Upholds Bank’s Terms
Barclays closed an account and demanded full BBL repayment, and the Ombudsman backed their terms. We explore this final ruling. […]
Special Reports
Metro Bank Customer’s Complaint Rejected by Ombudsman After Claiming Bank Denied a Five-Year Repayment Holiday for Her Company’s Bounce Back Loan, Leading to Default
A Metro Bank customer’s claim of a denied five-year Bounce Back Loan repayment holiday is dismissed by the Ombudsman, resulting in default. […]
BBL Complaints Upheld
NatWest Ordered to Pay Compensation for Delayed Bounce Back Loan Access, Ombudsman Upholds Complaint
NatWest blocked a customer’s account, delaying access to an approved Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the prolonged review. […]