Santander Ordered to Pay £100 for Misleading on Bounce Back Loan Turnover, Ombudsman Upholds Complaint
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Misleading on Bounce Back Loan Liability, Ombudsman Upholds Complaint
HSBC falsely told a director he was personally liable for a Bounce Back Loan. The Ombudsman upheld the complaint, ordering £150 compensation for the misinformation. […]
BBL Complaints Dismissed
Barclays Closes Account, Causing Bounce Back Loan Default, Ombudsman Dismisses Late Complaint and Awards £75
Barclays’ closure of a customer’s account triggered a Bounce Back Loan default. […]
BBL Complaints Dismissed
HSBC Denies Bounce Back Loan for Incorrect Account Type, Ombudsman Dismisses Complaint
HSBC denied a Bounce Back Loan, citing an incorrect account type after initial approval. The Ombudsman dismissed the complaint, despite impacts on subsequent applications. […]