HSBC Ordered to Pay £500 for Feeder Account Delay Blocking Bounce Back Loan, Ombudsman Upholds Complaint
BBL Complaints Upheld
HSBC Ordered to Reinstate Bounce Back Loan and Return Funds After Unfair Debanking, Ombudsman Upholds Complaint
HSBC debanked a customer and seized Bounce Back Loan funds during a “safeguarding” review. Nearly two years later, the Ombudsman upheld the complaint, ordering HSBC to reinstate the loan and return the funds. […]
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Business Collapse After Bounce Back Loan Denial, Ombudsman Upholds Complaint
HSBC’s “safeguarding review” locked an account, denied a Bounce Back Loan, and caused a business collapse. The Ombudsman upheld the complaint, awarding £150 compensation. […]
BBL Complaints Dismissed
TSB Terminates Bounce Back Loan for Inconsistent Turnover Estimates, Ombudsman Dismisses Complaint
TSB terminated a Bounce Back Loan for varying turnover estimates across multiple applications. The Ombudsman dismissed the complaint, siding with TSB’s eligibility review. […]