Starling Bank Ordered to Pay £200 for Seizing and Defaulting a Bounce Back Loan After Noticing Director’s Dormant Accounts Indicated No Trading or Turnover
BBL Complaints Dismissed
Santander Seizes Bounce Back Loan for Unverified Turnover, Ombudsman Dismisses Complaint
Santander seized a Bounce Back Loan after failing to verify self-declared turnover. The Ombudsman dismissed the complaint, upholding the bank’s verification process. […]
BBL Complaints Dismissed
TSB Terminates Bounce Back Loan for Inconsistent Turnover Estimates, Ombudsman Dismisses Complaint
TSB terminated a Bounce Back Loan for varying turnover estimates across multiple applications. The Ombudsman dismissed the complaint, siding with TSB’s eligibility review. […]
BBL Complaints Upheld
HSBC Ordered to Pay £400 for Bounce Back Loan Complaint Mishandling, Ombudsman Upholds Complaint
HSBC’s errors in handling a Bounce Back Loan complaint led to a case handler dispute. The Ombudsman upheld the complaint, awarding £400 compensation for the mishandling. […]