BBL Complaints – Bounce Back Loan

NatWest Customer’s Plea to Personally Repay Company’s BBL Denied After Account Closure and Default, Ombudsman Rejects Complaint Citing Business Cessation

A NatWest customer, struggling to personally settle his limited company’s Bounce Back Loan (BBL), faced a harsh setback when the bank closed his account and marked the loan as defaulted. Claiming unfair treatment, he escalated the issue to the Financial Ombudsman Service. However, the Ombudsman dismissed his complaint. […]

Vulnerable Adult Claims Lloyds Bank Staff Fraudulently Took Bounce Back Loan in His Name Post-Assault; Ombudsman Dismisses Complaint

A vulnerable adult alleges that Lloyds Bank staff fraudulently applied for a Bounce Back Loan in his name following a violent assault.
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Amir Mohammad, S&A Food Store Ltd Director, Disqualified for 11 Years for Transferring £50,000 Bounce Back Loan to a Deceased Pakistani Property Developer

The government’s Bounce Back Loan scheme saw abuse, with directors banned for fabricating business turnover data. […]

NatWest Ordered to Pay £500 Compensation for Error Blocking Bounce Back Loan PAYG Options, Ombudsman Upholds Complaint

NatWest’s error on a pre-populated PAYG application form prevented a customer from accessing Bounce Back Loan repayment options. The Ombudsman upheld the complaint, ordering NatWest to pay £500 compensation for their mistake. […]

Santander Ordered to Pay Compensation for Wrongly Taking Full Bounce Back Loan Repayments Under Interest-Only PAYG Option, Ombudsman Upholds Complaint

Santander incorrectly deducted full repayment amounts from a customer on an interest-only Bounce Back Loan PAYG option. The Ombudsman upheld the complaint, ordering compensation for the unauthorized deductions. […]

HSBC Ordered to Remove Unjust “Misuse of Facility” CIFAS Fraud Marker on Bounce Back Loan Recipient, Ombudsman Upholds Complaint

HSBC wrongly applied a “misuse of facility” CIFAS fraud marker to a Bounce Back Loan recipient, accused of manipulative behaviour. The Ombudsman upheld the complaint, ordering HSBC to remove the marker. […]

HSBC Ordered to Compensate Customer for Misapplying Bounce Back Loan Rules on Erroneous Insurance Payment, Ombudsman Upholds Complaint

HSBC incorrectly demanded a customer return an erroneous insurance payment to their Bounce Back Loan account, misinterpreting scheme rules. The Ombudsman upheld the complaint, ordering compensation for the bank’s error. […]

11-Year Ban for Pizza Director’s Dual Bounce Back Loan and Transfer Fraud

Pouya Mehrvand, director of Marios Pizza Takeaway, who blagged two Bounce Back Loans from Barclays and HSBC and pocketed a chunk, faces an 11-year ban. Uncover this double fraud. […]

HSBC Misled Ltd Company Director by Threatening Personal Liability for Unpaid Bounce Back Loan and Claiming Objection to Dissolution, Ombudsman Dismisses Complaint

HSBC falsely threatened a Ltd company director with personal liability for unpaid Bounce Back Loan repayments and claimed to object to his company’s dissolution. […]

Lloyds Bank Forces Customer to Use Servicing Account for Bounce Back Loan Repayments, Denying Simpler Option, Ombudsman Upholds Bank and Dismisses Complaint

Lloyds Bank required a customer to use a servicing account for Bounce Back Loan repayments, rejecting a simpler payment method from a new account. […]