The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
NatWest ignored a customer unable to repay a Bounce Back Loan, offering £100 compensation. The Ombudsman upheld the complaint, urging the customer to negotiate repayment. […]
Santander demanded a Bounce Back Loan repayment despite allowing turnover estimates, citing fine print. The Ombudsman upheld the complaint, ordering compensation for misleading information. […]
A customer claimed Barclays unfairly refused a Bounce Back Loan and closed her accounts. The Ombudsman dismissed the complaint, finding no inappropriate actions. […]
HSBC seized a sole trader’s account funds to repay a demanded Bounce Back Loan. The Ombudsman dismissed the complaint, citing the bank’s contractual rights. […]
A Lloyds customer denied applying for a Bounce Back Loan and transferring funds. The Ombudsman dismissed the complaint, finding evidence against his claim. […]
Barclays declined a sole trader’s Bounce Back Loan and closed his account. The Ombudsman upheld the complaint, affirming the bank’s £200 compensation for the mishandling. […]
HSBC falsely told a director he was personally liable for a Bounce Back Loan. The Ombudsman upheld the complaint, ordering £150 compensation for the misinformation. […]
NatWest issued a Bounce Back Loan in a customer’s sole trader name instead of her Ltd company. The Ombudsman dismissed the complaint, holding her liable. […]
Santander recalled a Bounce Back Loan, citing turnover issues. The Ombudsman dismissed the complaint, referencing undisclosed bank evidence that justified the action. […]
HSBC demanded a Bounce Back Loan repayment and seized funds after a CBILS approval. The Ombudsman dismissed the complaint, upholding HSBC’s actions. […]
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