The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
NatWest advised a director to apply for a Bounce Back Loan to clear debt, despite his non-trading business. The Ombudsman upheld the complaint, ordering the loan written off. […]
NatWest cancelled a Bounce Back Loan application due to missing documentation after requiring a feeder account. The Ombudsman dismissed the complaint, citing customer failure. […]
Metro Bank closed a customer’s account after he repaid a Bounce Back Loan early. The Ombudsman dismissed the complaint, citing the bank’s right to choose customers. […]
Santander failed to provide a director with a detailed Bounce Back Loan repayment breakdown. The Ombudsman upheld the complaint, ordering the bank to supply the information. […]
Santander seized personal account funds for an ineligible Bounce Back Loan transferred from a business account. The Ombudsman dismissed the complaint, citing ineligibility. […]
Starling defaulted a Bounce Back Loan, rejecting repayment under original terms. The Ombudsman dismissed the complaint but suggested negotiating with the bank. […]
TSB terminated a Bounce Back Loan for varying turnover estimates across multiple applications. The Ombudsman dismissed the complaint, siding with TSB’s eligibility review. […]
A Santander customer sought a refund for a Bounce Back Loan lost in a crypto scam. The Ombudsman dismissed the complaint, finding no bank liability. […]
A Lloyds customer denied applying for a £50k Bounce Back Loan spent on Bitcoin. The Ombudsman dismissed the complaint, finding his claim uncredible based on evidence. […]
Barclays’ errors caused a customer to miss a Bounce Back Loan, prompting a £500 offer she rejected for £200,000. The Ombudsman upheld the complaint, increasing compensation to £1,000. […]
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