The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
Bank of Ireland’s absurd BBL application demands, including taxi photos, cost them £400 in compensation. We detail this bizarre case and its outcome. […]
NatWest converted a Bounce Back Loan to a standard loan without government guarantee or PAYG options. The Ombudsman dismissed the complaint, citing eligibility issues. […]
A sole trader denied applying for a Lloyds Bounce Back Loan. The Ombudsman dismissed the complaint, finding evidence of his application and liability. […]
Barclays’ rude call and BBL direct debit blunder led to a fivefold compensation hike by the Ombudsman. We unpack this major customer win. […]
NatWest denied a Bounce Back Loan, claiming the customer wasn’t trading pre-March 2020, despite years of trading. The Ombudsman upheld the complaint, ordering £250 compensation. […]
NatWest approved, then declined a Bounce Back Loan, delaying a £300 payout and closing an account. The Ombudsman upheld the complaint, ordering £100 compensation and 8% interest. […]
Funding Circle staff snooped on social media, misused BBL funds, and demanded repayment. The Ombudsman offered little relief—just a small payout. […]
Santander demanded repayment of a £50k Bounce Back Loan due to an unreasonable turnover estimate. The Ombudsman dismissed the complaint, upholding the bank’s review. […]
NatWest delayed paying out a customer’s account balance after declining a Bounce Back Loan and closing their account. The Ombudsman upheld the complaint, ordering compensation. […]
Santander subjected a Bounce Back Loan applicant to significant delays and errors, denying the loan. The Ombudsman upheld the complaint, ordering £731 compensation. […]
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