The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
Barclays terminated a BBL, grabbed account funds to repay it, and the Ombudsman says it’s allowed. We break down this tough ruling. […]
HSBC denied Bounce Back Loans to feeder account applicants not trading by April 2019, misleading customers. The Ombudsman upheld the complaint, ordering compensation. […]
HSBC denied a one-day repayment date change for a Bounce Back Loan. The Ombudsman dismissed the complaint, attributing the restriction to British Business Bank rules. […]
HSBC marked a customer in arrears despite a £10k early Bounce Back Loan payment, due to no direct debit setup. The Ombudsman dismissed the complaint, citing payment issues. […]
HSBC repeatedly misled a customer about his Bounce Back Loan application progress, which was ultimately denied. The Ombudsman upheld the complaint, awarding £750 compensation. […]
Starling froze a BBL account over a strike-off notice, and Ombudsman Jenny Lomax backed them. […]
Barclays locked an account and unleashed debt collectors after a BBL strike-off notice. The Ombudsman says it’s routine—here’s what it means. […]
Barclays bombarded a customer with BBL payment reminders, but the Ombudsman dismissed the complaint. We explore why this ruling hurts borrowers. […]
A sole trader complained about HSBC’s late Bounce Back Loan payment marker on his credit file. The Ombudsman dismissed the complaint, upholding the bank’s action. […]
A customer challenged Santander’s rigorous Bounce Back Loan review process involving account scrutiny. The Ombudsman dismissed the complaint, upholding Santander’s procedures. […]
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