The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
Barclays closed an account and demanded full BBL repayment, and the Ombudsman backed their terms. We explore this final ruling. […]
Customers claimed HSBC closed accounts and seized Bounce Back Loans on discriminatory grounds. The Ombudsman dismissed the complaints, citing no evidence of unfair treatment. […]
HSBC seized a Bounce Back Loan and closed an account, prompting a discrimination claim. The Ombudsman dismissed the complaint, leaving discrimination to court review. […]
HSBC seized Bounce Back Loan funds and closed accounts, facing a discrimination claim. The Ombudsman dismissed the complaint, deferring discrimination issues to courts. […]
A Starling employee’s lies blocked a BBL application, but the Ombudsman’s £50 award feels insulting. We slam this lowball ruling. […]
Ulster Bank falsely told a customer an account was opened, preventing a Bounce Back Loan application. The Ombudsman upheld the complaint, awarding £350 compensation. […]
Lloyds fairly declined a Bounce Back Loan but caused distress during the process. The Ombudsman upheld the complaint, awarding £100 compensation for inconvenience. […]
HSBC took six months to notify a customer of account issues blocking a Bounce Back Loan application. The Ombudsman upheld the complaint, awarding £150 compensation. […]
TSB denied a Bounce Back Loan top-up, partly due to an unmonitored email address. The Ombudsman dismissed the complaint, finding £75 compensation adequate. […]
Barclays rejected a sole trader’s third BBL and delayed the decision, leading to a £200 Ombudsman payout. We unpack this case. […]
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