The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
HSBC misled customers about “feeder accounts” for Bounce Back Loans, which were imaginary. The Ombudsman upheld the complaint, ordering compensation for the deception. […]
HBarclays required a tax return for a Bounce Back Loan, not mentioned on the British Business Bank website. The Ombudsman dismissed the complaint, citing unlisted rules. […]
Another case in which an Ombudsman has decided NatWest were right to snatch back someone’s Bounce Back Loan but tell the customer he will never be told the reasons why. […]
NatWest seized a £25k Bounce Back Loan, approved a £45k reapplication, then seized it again. The Ombudsman upheld the complaint, awarding £300 for the mishandling. […]
TSB seized a Bounce Back Loan, wrongly claiming ineligibility despite an estimated turnover. The Ombudsman upheld the complaint, awarding £200, though estimates weren’t allowed. […]
NatWest took weeks to decline two Bounce Back Loan applications, leaving little time for alternatives. The Ombudsman upheld the complaint, affirming £350 compensation. […]
HSBC lied and repeatedly denied a Ltd company an account, blocking a Bounce Back Loan. The Ombudsman upheld the complaint, awarding £500, limited by company distress rules. […]
HavinHSBC’s “safeguarding review” locked an account, denied a Bounce Back Loan, and caused a business collapse. The Ombudsman upheld the complaint, awarding £150 compensation. […]
Santander declined a Bounce Back Loan, demanding turnover proof after 20 months. The Ombudsman dismissed the complaint, upholding the bank’s right to verify. […]
Barclays’ unfair BBL demands and rule changes cost a business owner, but the Ombudsman permitted some actions. We dissect this messy case. […]
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