The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
HSBC seized £10k in furlough funds meant for employees to repay a Bounce Back Loan and overdraft. The Ombudsman upheld the complaint, awarding £550 compensation. […]
Barclays paid £500 for wrongly denying a BBL, then approved it post-scheme closure. We unpack this surprising turnaround. […]
SBC informed a customer that Bounce Back Loans lack Consumer Credit Act protections. The Ombudsman dismissed the complaint, despite FCA concerns about bank compliance. […]
Starling paid for wrongly closing an account, but the Ombudsman upheld their BBL repayment demand. We dissect this mixed ruling. […]
AA director claimed a NatWest Bounce Back Loan was fraudulently applied by a signatory. The Ombudsman dismissed the complaint, finding the director was aware. […]
Santander closed accounts and denied a Bounce Back Loan due to a CIFAS marker from identity fraud. The Ombudsman upheld the complaint, ordering compensation for unfair treatment. […]
Lloyds logged a Sira inconsistency marker for a Bounce Back Loan application. The Ombudsman dismissed the complaint, finding sufficient reason for the marker. […]
TSB seized a Bounce Back Loan for overstated turnover, not qualifying as an estimate. The Ombudsman dismissed the complaint, citing ineligibility. […]
Skipton’s unfair fraud marker stopped a BBL application. The Ombudsman intervened with £500 and removal, but not all cases win. […]
ThHSBC’s eight-month delay in processing a feeder account prevented a Bounce Back Loan. The Ombudsman upheld the complaint, awarding £500, though eligibility was questionable. […]
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