The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
HSBC dismissed an amended Bounce Back Loan application as a duplicate without review. The Ombudsman upheld the complaint, awarding £100 for the bank’s oversight. […]
NatWest issued a CBILS instead of a business loan, then a Bounce Back Loan. The Ombudsman dismissed a liquidator’s turnover complaint, finding no bank fault. […]
RBS declined a Bounce Back Loan three times, approving a fourth after MP intervention. The Ombudsman upheld the complaint, increasing compensation for the delays. […]
Bank of Ireland denied a Bounce Back Loan after Starling seized one. The Ombudsman dismissed the complaint, upholding the bank’s decision. […]
HSBC’s errors prevented a customer from securing a Bounce Back Loan. The Ombudsman upheld the complaint, ordering a replica loan post-scheme closure for the bank’s mistakes. […]
Barclays scheduled a Bounce Back Loan account appointment when the branch was closed. The Ombudsman upheld the complaint, increasing compensation for the error. […]
Santander’s multiple errors mishandled a Bounce Back Loan application, causing delays. The Ombudsman upheld the complaint, awarding £175 compensation for the bank’s failures. […]
HSBC delayed approving a Bounce Back Loan, later seized after a review. The Ombudsman upheld the complaint, ordering £150 compensation for the initial delay. […]
Lloyds’ erroneous CIFAS marker caused repeated Bounce Back Loan denials. The Ombudsman upheld the complaint, ordering £500 compensation for the bank’s error. […]
Close Brothers mistreated a Bounce Back Loan applicant, with an agent threatening police action, blocking the loan. The Ombudsman upheld the complaint, ordering compensation. […]
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