The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
Lloyds recalled a Bounce Back Loan for unverified turnover after onboarding from Halifax. The Ombudsman dismissed the complaint, siding with the bank. […]
Santander seized a Bounce Back Loan, requiring actual turnover despite allowing estimates. The Ombudsman dismissed the complaint, upholding the bank’s review. […]
HSBC seized a Bounce Back Loan and additional funds during a safeguarding review. The Ombudsman dismissed the complaint, citing the bank’s rights. […]
NatWest blocked a customer’s account, delaying access to an approved Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the prolonged review. […]
HSBC failed to deliver a Bounce Back Loan, claiming an unsigned agreement the customer never received. The Ombudsman upheld the complaint, awarding £500 compensation. […]
Santander misled a customer about amending a Bounce Back Loan turnover figure, then cited fixed rules. The Ombudsman upheld the complaint, awarding £100 compensation. […]
Metro Bank approved a Bounce Back Loan but blocked access for five months, breaching the agreement. The Ombudsman upheld the complaint, awarding £500, less than the £21k sought. […]
Barclays approved, then recalled a Bounce Back Loan after locking and reviewing an account. The Ombudsman dismissed the complaint, finding the action fair. […]
Barclays denied a Bounce Back Loan for unproven trading before March 2020. The Ombudsman dismissed the complaint, agreeing with the bank’s eligibility check. […]
RBS seized a £50k Bounce Back Loan without explanation. The Ombudsman dismissed the complaint, citing the bank’s right to act under loan terms. […]
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