The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
TSB terminated relationships with two customers, closing their servicing accounts and seizing funds to repay Bounce Back Loans. […]
HSBC faced another ruling to reinstate a defaulted Bounce Back Loan, compensate a customer with interest for seized funds, and remove negative credit markers from a limited company, highlighting persistent government oversight issues with BBL lenders. […]
Martin John Ferguson, director of MF Plumbing And Heating Limited, faces a nine-year ban, starting October 25, 2024, after overstating his company’s turnover to secure a £50,000 Lloyds Bank Bounce Back Loan. […]
Complainant receives £300 compensation after Barclays’ erroneous CIFAS fraud marker and lost records led to his business missing a Bounce Back Loan and collapsing. […]
Despite resistance, HSBC was directed to reinstate a Bounce Back Loan, restore PAYG options, refund nearly £10,000 with interest, remove negative credit markers, and pay £250 to a customer for an unjust BBL default. […]
HLloyds’ defective credit reporting system repeatedly logged a non-defaulted Bounce Back Loan as defaulted, requiring manual fixes. The Ombudsman upheld the complaint, ordering compensation for the error. […]
TSB debanked a vulnerable customer with anxiety and PTSD, defaulting her Bounce Back Loan. The Ombudsman upheld the complaint, ordering TSB to offer account reopening, reinstate the loan, and pay £300. […]
HSBC defaulted a Bounce Back Loan after debanking a customer, failing to meet the higher bar for loan recall. The Ombudsman upheld the complaint, ordering reinstatement and compensation. […]
NatWest marked a customer’s credit file for a defaulted Bounce Back Loan, despite a repayment plan. […]
Barclays’ closure of a customer’s account triggered a Bounce Back Loan default. […]
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