The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
HSBC denied a customer’s account application, preventing access to a Bounce Back Loan. The Ombudsman dismissed the complaint, citing the bank’s discretion. […]
Starling refused to amend a turnover figure for a higher Bounce Back Loan. The Ombudsman dismissed the complaint, citing scheme rules prohibiting changes. […]
Santander denied a Bounce Back Loan due to rigorous turnover checks. The Ombudsman dismissed the complaint, finding the bank’s assessment process fair. […]
Clydesdale denied a Bounce Back Loan, deeming the business non-trading despite claims of pending payments. The Ombudsman dismissed the complaint. […]
HSBC’s prolonged delays in granting account access prevented a timely Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the bank’s errors. […]
HSBC seized a Bounce Back Loan without providing a reason, citing terms and conditions. The Ombudsman dismissed the complaint, upholding the bank’s actions. […]
HSBC’s errors in handling a Bounce Back Loan complaint led to a case handler dispute. The Ombudsman upheld the complaint, awarding £400 compensation for the mishandling. […]
Barclays approved a Bounce Back Loan, then recalled it days later after a review. The Ombudsman dismissed the complaint, finding no fault in the bank’s actions. […]
HSBC denied a Bounce Back Loan, citing an incorrect account type after initial approval. The Ombudsman dismissed the complaint, despite impacts on subsequent applications. […]
Lloyds recalled a Bounce Back Loan and disputed a case handler’s compensation ruling. The Ombudsman dismissed the complaint, siding with the bank. […]
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