The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
A Barclays customer claimed a Bounce Back Loan was fraudulently transferred. The Ombudsman dismissed the complaint, finding phone calls indicated customer involvement. […]
HSBC seized £18k and demanded repayment of a £50k Bounce Back Loan without reason. The Ombudsman dismissed the complaint, citing the bank’s contractual rights. […]
A Lloyds Bounce Back Loan application complaint reached Ombudsman Jenny Lomax. The Ombudsman dismissed it, upholding the bank’s decision based on scheme rules. […]
An HSBC business owner denied applying for a £3k Bounce Back Loan but withdrew funds. The Ombudsman dismissed the complaint, citing evidence of application. […]
Santander seized a Bounce Back Loan after reviewing turnover and usage, finding discrepancies. The Ombudsman dismissed the complaint, upholding the bank’s actions. […]
Starling restricted a customer to one Bounce Back Loan despite multiple eligible businesses. The Ombudsman dismissed the complaint, citing the bank’s policy. […]
HSBC encouraged a club treasurer to make a false declaration for a Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the unethical advice. […]
HSBC blocked a £50k Bounce Back Loan for six months over turnover confusion, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation. […]
Metro Bank required a branch visit for a Bounce Back Loan, then declined and escorted the customer out. The Ombudsman upheld the complaint, awarding £150 compensation. […]
An HSBC customer complained about the bank’s lack of oversight on Bounce Back Loan spending. The Ombudsman dismissed the complaint, stating it’s not the bank’s duty. […]
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