The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
Three Santander Bounce Back Loan complaints were dismissed by the Ombudsman, who upheld the bank’s discretion in loan approvals and reviews. […]
Barclays delayed a customer’s Bounce Back Loan application for eight months. The Ombudsman upheld the complaint, ordering £250 compensation for the prolonged wait. […]
HSBC’s system errors caused account applications to “drop off,” blocking a Bounce Back Loan. The Ombudsman upheld the complaint, affirming £200 compensation. […]
NatWest, HSBC, Lloyds, and Santander denied Bounce Back Loans to SMEs. The Ombudsman dismissed the complaints, citing the banks’ right to refuse applications. […]
NatWest mishandled a Bounce Back Loan application, causing delays and distress. The Ombudsman upheld the complaint, ordering £250 compensation for the bank’s errors. […]
Barclays wrongly seized a Bounce Back Loan from a personal account, demanding a business account. The Ombudsman upheld the complaint, ordering reinstatement and £250 compensation. […]
Santander seized a Bounce Back Loan after failing to verify self-declared turnover. The Ombudsman dismissed the complaint, upholding the bank’s verification process. […]
Santander denied a Bounce Back Loan, citing strict criteria, despite customer wrongdoing concerns. The Ombudsman dismissed the complaint, upholding the bank’s standards. […]
NatWest refused Bounce Back Loans to new customers. The Ombudsman dismissed the complaint, affirming the bank’s right to limit access to existing clients. […]
Metro Bank seized a Bounce Back Loan, suspecting incorrect turnover and non-trading status before March 2020. The Ombudsman dismissed the complaint, siding with the bank. […]
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