The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
Starling blocked a Bounce Back Loan account after approving a top-up. The Ombudsman dismissed the complaint, finding the bank’s actions within its rights. […]
HSBC refused to amend a lower turnover figure for a Bounce Back Loan, citing fixed rules. The Ombudsman upheld the complaint, ordering compensation for the restriction. […]
Barclays seized a Bounce Back Loan for a company formed after March 2020. The Ombudsman dismissed the complaint, confirming the bank’s eligibility review. […]
TSB seized a Bounce Back Loan, wrongly accusing a sole trader of ineligibility. The Ombudsman upheld the complaint, ordering £200 compensation for the unfair treatment. […]
Lloyds cancelled a Bounce Back Loan due to unverified turnover for a new business. The Ombudsman dismissed the complaint, upholding the bank’s decision. […]
HSBC denied a feeder account for a Bounce Back Loan based on credit scoring. The Ombudsman dismissed the complaint, citing the bank’s account approval rights. […]
Co-Operative Bank closed an SME’s account and seized a £50k Bounce Back Loan for risk reasons. The Ombudsman upheld the complaint, ordering £100 compensation. […]
Bank of Ireland’s erroneous CIFAS marker blocked a Bounce Back Loan, causing £15k in claimed losses. The Ombudsman upheld the complaint, ordering £250 compensation. […]
IHSBC denied an SME feeder account, preventing a Bounce Back Loan. The Ombudsman dismissed the complaint, affirming the bank’s discretion to refuse accounts. […]
RBS and Bank of Scotland made errors in Bounce Back Loan processes, but the Ombudsman dismissed complaints, finding insufficient grounds for action. […]
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