The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
HSBC delayed a CBILS application, resulting in a Bounce Back Loan. The Ombudsman dismissed the complaint, finding £300 compensation adequate for the delay. […]
HSBC’s “safeguarding review” locked an account, denied a Bounce Back Loan, and caused a business collapse. The Ombudsman upheld the complaint, awarding £150 compensation. […]
HSBC seized a £50k Bounce Back Loan, closed an account, and delayed a £54k refund. The Ombudsman dismissed the complaint, deeming the bank’s actions fair. […]
Barclays locked a Bounce Back Loan account for a four-month review, unlocking it in December 2020. The Ombudsman dismissed the complaint, finding the delay reasonable. […]
Barclays seized £36k of a £50k Bounce Back Loan left in a business account. The Ombudsman dismissed the complaint, upholding the bank’s recall rights. […]
Santander’s CBILS refusal delayed a customer’s Bounce Back Loan, secured elsewhere. The Ombudsman upheld the complaint, ordering £350 compensation for the delay. […]
Barclays forced a customer to wait four months for a business account to apply for a Bounce Back Loan. The Ombudsman dismissed the complaint, citing bank procedures. […]
Barclays denied a Bounce Back Loan, though the customer secured one elsewhere. The Ombudsman dismissed the complaint, finding no fault in Barclays’ decision. […]
NatWest denied a business account due to payments from a high-risk country, impacting Bounce Back Loan access. The Ombudsman dismissed the complaint, upholding the bank. […]
HSBC denied a feeder account, blocking a Bounce Back Loan for a customer. The Ombudsman dismissed the complaint, citing the bank’s right to refuse accounts. […]
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