The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
TSB’s wrongful fraud marker prevented a customer from obtaining a Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the error. […]
A customer claimed Barclays’ Bounce Back Loan rules were unclear, leading to denial. The Ombudsman dismissed the complaint, finding the rules sufficiently clear. […]
Barclays delayed a Bounce Back Loan application, causing inconvenience. The Ombudsman upheld the complaint, ordering £75 compensation for the bank’s error. […]
HSBC denied a feeder account, preventing a Bounce Back Loan application. The Ombudsman dismissed the complaint, affirming the bank’s account approval discretion. […]
HSBC denied an account after weeks of delay, blocking a Bounce Back Loan. The Ombudsman dismissed the complaint, citing the bank’s right to refuse. […]
HSBC denied an account application, preventing a Bounce Back Loan. The Ombudsman dismissed the complaint, upholding the bank’s discretion to refuse accounts. […]
Lloyds denied a Bounce Back Loan due to a customer’s date of birth error in the application. The Ombudsman dismissed the complaint, citing the error’s impact. […]
HSBC denied a feeder account, blocking a Bounce Back Loan application. The Ombudsman dismissed the complaint, citing the bank’s right to set account criteria. […]
Conister refused a Bounce Back Loan application, citing eligibility issues. The Ombudsman dismissed the complaint, upholding the lender’s discretion. […]
Santander denied a Bounce Back Loan application for lacking an email address. The Ombudsman dismissed the complaint, finding the requirement reasonable. […]
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