BBL Complaints – Page 3 – Bounce Back Loan

Ombudsman Clarifies Government Exempted Bounce Back Loans from Consumer Lending Rules, So Requiring Barclays to Provide a Detailed Graph of Monthly Interest Payments Would Be Overly Burdensome

The Ombudsman notes Bounce Back Loans’ exemption from consumer lending rules, deeming Barclays’ detailed interest payment graphs too burdensome to provide. […]

British Business Bank Continues to Overlook Rogue Bounce Back Loan Lenders as Another Is Exposed for Illegally Charging BBL Recipients Fees – Barclays Offers Meagre £75 Compensation to Affected Customer for Their Deceptive Practices

The British Business Bank ignores rogue lenders charging illegal Bounce Back Loan fees, with Barclays offering a paltry £75 to a deceived customer. […]

RBS Fails to Notify Customer of Retained Account, Causing Double Bounce Back Loan Payments and £18,000 Overdraft, Ombudsman Dismisses Complaint

RBS failed to inform a customer they weren’t debanked, leading to duplicate Bounce Back Loan payments and an £18,000 overdraft. […]

NatWest Told to Pay £5,000 After Tragic Death Tied to Defaulted BBL Harassment

NatWest must pay £5,000 and rectify its handling of a defaulted Bounce Back Loan after its failings contributed to a vulnerable customer’s tragic death. […]

TSB Issues CIFAS Fraud Marker for Overstated Bounce Back Loan Turnover, Ombudsman Upholds Marker and Dismisses Complaint

TSB placed a CIFAS fraud marker on a customer for exaggerating turnover to secure a Bounce Back Loan. […]

Barclays Faces Fresh Criticism for Misleading a Customer About Bounce Back Loan Overpayment Refunds, Botching PAYG Options, and Delaying Resolution

Barclays draws fire for deceiving a customer on Bounce Back Loan refunds, mishandling PAYG options, and dragging out resolution processes. […]

NatWest Customer Seeks Refund for Personal Funds Used to Repay Ltd Company’s Bounce Back Loan, Ombudsman Dismisses Complaint

A NatWest customer used personal funds to repay his Ltd company’s Bounce Back Loan and demanded a refund. […]

Metro Bank Customer’s Complaint Rejected by Ombudsman After Claiming Bank Denied a Five-Year Repayment Holiday for Her Company’s Bounce Back Loan, Leading to Default

A Metro Bank customer’s claim of a denied five-year Bounce Back Loan repayment holiday is dismissed by the Ombudsman, resulting in default. […]

Barclays Customer’s Complaint Dismissed by Ombudsman After Claiming Bounce Back Loan Default Resulted from Mishearing Income Outcome Assessment Deadline Due to Agent’s Strong Scottish Accent

A Barclays customer blames a Bounce Back Loan default on mishearing a deadline due to an agent’s accent, but the Ombudsman rejects the complaint. […]

HSBC Ordered to Pay £250 for Issuing Bounce Back Loan in Director’s Name, Ombudsman Upholds Complaint

HSBC issued a Bounce Back Loan in a director’s personal name instead of his Ltd company, a recurring issue. The Ombudsman upheld the complaint, awarding £250, though the loan remained defaulted. […]