The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
NatWest issued a Bounce Back Loan in a customer’s sole trader name, not his Ltd company, which was later dissolved. […]
Metro Bank must reinstate a defaulted Bounce Back Loan, offer PAYG options, and pay £300 for errors like incomplete emails and ignored correspondence. […]
HSBC’s application system ignored a customer’s selection, causing a Bounce Back Loan error, and the bank hid the issue. The Ombudsman upheld the complaint, ordering the loan written off and compensation. […]
NatWest issued a Bounce Back Loan in a customer’s sole trader name instead of his Ltd company. The Ombudsman upheld the complaint, ordering the loan written off and £300 compensation. […]
HSBC seized a Bounce Back Loan after debanking a customer, despite a case handler’s ruling. The Ombudsman upheld the complaint, ordering reinstatement, compensation, and interest. […]
An RBS customer alleges a mis-sold Bounce Back Loan after a Zoom pitch, but the Ombudsman dismisses the claim, leaving him with unused debt. […]
A Metro Bank customer’s company was defaulted on its Bounce Back Loan after the bank failed to process repayment cheques sent from abroad. The Ombudsman sides with the bank, dismissing the complaint. […]
A NatWest customer argued he wasn’t liable for a Bounce Back Loan after converting his sole trader business to a Ltd company. […]
An HSBC customer claimed debt collectors pursued her for a Bounce Back Loan, arguing overdraft funds should have covered it. […]
An HSBC customer complained about mishandled Bounce Back Loan arrears and unhelpful staff. […]
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