The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
A director complained Lloyds approved a Bounce Back Loan without her knowledge, applied by the company secretary. […]
A customer complains Barclays defaulted his Bounce Back Loan during a PAYG no-payment period, but the Ombudsman rules prior missed payments justify the action. […]
NatWest defaulted a customer’s Bounce Back Loan after one missed payment, despite promising to retry. […]
NatWest demanded a repayment plan from a vulnerable customer with ADHD and autism for a defaulted Bounce Back Loan. […]
Barclays’ shady cross-default of a customer’s Bounce Back Loan to secure a guarantee claim is overturned by the Ombudsman, who demands reinstatement. […]
HSBC accused a customer of inflating turnover for a Bounce Back Loan, applying a CIFAS marker despite allowing estimates. The Ombudsman upheld the complaint, ordering £4,800 in legal fees and £400 compensation.
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NatWest’s system failure led to a wrongful Bounce Back Loan default. The Ombudsman upheld the complaint, ordering reinstatement and significantly increased compensation for the bank’s error. […]
HSBC defaulted a Bounce Back Loan, falsely accusing the recipient of fraud. The Ombudsman upheld the complaint, ordering compensation and condemning HSBC’s defamatory actions. […]
A Barclays customer clears his company’s mortgage but learns the property charge stays until the Bounce Back Loan is repaid; Ombudsman offers £500 compensation. […]
A director sought a refund from Barclays for £30k of a Bounce Back Loan lost in a pyramid scam. […]
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