The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
A director lost £30k of a Bounce Back Loan in a pyramid scam and sought a full refund from Lloyds. […]
A Barclays customer complains about the bank’s failure to switch his Bounce Back Loan direct debit to a new account; Ombudsman grants £200 compensation. […]
RBS defaults a customer’s Bounce Back Loan due to a faulty PAYG system, leaving his credit file marked for six years despite his repayment willingness. […]
HSBC issued a Bounce Back Loan in a sole trader’s name instead of his Ltd company, citing pandemic workload. The Ombudsman upheld the complaint, awarding £200 compensation. […]
Lloyds defaulted Bounce Back Loans by sending demands to outdated addresses, failing to update records. […]
A person unassociated with a business since 2014 was held liable for half a NatWest Bounce Back Loan. […]
An HSBC customer denied applying for a Bounce Back Loan with inflated turnover. […]
Barclays defaults a customer’s Bounce Back Loan over an overdraft issue but reinstates it after backlash; the Ombudsman grants £50 in compensation. […]
Lloyds unfairly defaulted a Bounce Back Loan, treating a customer poorly to claim a guarantee. The Ombudsman upheld the complaint, ordering reinstatement and removal of adverse credit markers. […]
NatWest wrongly defaulted a Bounce Back Loan during a PAYG repayment holiday, causing distress. The Ombudsman upheld the complaint, awarding £500 compensation for the error. […]
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