The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
NatWest took over a year to set up PAYG options, defaulting a Bounce Back Loan and involving debt collectors. The Ombudsman upheld the complaint, ordering reinstatement and £750 compensation. […]
Metro Bank’s tantrum over a £10 missed payment default is overruled by the Ombudsman, who orders the Bounce Back Loan reinstated and tells the bank to mature. […]
TSB used a Bounce Back Loan to clear a customer’s overdraft. The Ombudsman dismissed the complaint, attributing it to a timing quirk with the overdraft’s expiration. […]
Barclays’ botched direct debit setup for a Bounce Back Loan leads to arrears, but the Ombudsman holds the customer responsible despite compensation. […]
Barclays reverses a customer’s PAYG option and closes his account for missing payments; the Ombudsman offers £150 but won’t reinstate the loan. […]
HSBC demanded a Bounce Back Loan repayment, citing a redacted agreement. The Ombudsman dismissed the complaint, reversing an initial ruling in favour of HSBC’s terms. […]
Santander demanded £42k of a £50k Bounce Back Loan, charged a £470 fee, and escorted a customer out. The Ombudsman upheld the complaint, ordering a refund and compensation. […]
Santander mishandled a Bounce Back Loan application from an adult entertainment worker, causing delays. The Ombudsman upheld the complaint, awarding £300 compensation. […]
HSBC prevented a customer from dissolving her company due to an unpaid Bounce Back Loan. The Ombudsman dismissed the complaint, upholding HSBC’s actions. […]
Starling Bank defaults a customer’s Bounce Back Loan for a one-day-late payment, but the Ombudsman orders reinstatement and compensation for the overreach. […]
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