The BBL Complaints arena is a battleground of fury and frustration! From lender blunders to borrower nightmares, these stories will make your jaw drop!
Lloyds defaulted a Bounce Back Loan in arrears, demanding full repayment due to an address error. The Ombudsman upheld the complaint, ordering reinstatement and arrears spread over the loan term. […]
HSBC mishandled a 2020 Bounce Back Loan application, prompting a 2023 order to issue a replica loan. The Ombudsman upheld the complaint, reaching a compromise with compensation after HSBC’s objections. […]
Barclays’ fraud marker and account closure for a Bounce Back Loan applicant are upheld by the Ombudsman, who validates the bank’s evidence. […]
NatWest’s unclear use of trading terms confused a Bounce Back Loan applicant. The Ombudsman upheld the complaint, awarding compensation for the bank’s lack of clarity. […]
Barclays offers to write off a Bounce Back Loan after deeming a business ineligible, with the Ombudsman upholding the decision, denying loan reinstatement. […]
HSBC cancelled a Bounce Back Loan application after two years, causing delays. The Ombudsman upheld the complaint, affirming the bank’s £150 compensation as fair. […]
An HSBC customer denied applying for a Bounce Back Loan, but mobile log-ins and messages proved otherwise. The Ombudsman dismissed the complaint, citing evidence. […]
A Lloyds customer lost Bounce Back Loan funds to a cryptocurrency scam. The Ombudsman upheld the complaint, ordering a refund of half the lost funds with interest. […]
Starling uses a cancelled cheque to settle a defaulted Bounce Back Loan, with the Ombudsman offering £100 for the cheque issue but upholding the default. […]
A man’s wife applied for a Bounce Back Loan using his account before her death. The Ombudsman upheld the complaint, ordering Lloyds to reduce the debt by half. […]
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