TSB Ordered to Reinstate Bounce Back Loan and Pay £300 for Debanking Vulnerable Customer, Ombudsman Upholds Complaint
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Business Collapse After Bounce Back Loan Denial, Ombudsman Upholds Complaint
HSBC’s “safeguarding review” locked an account, denied a Bounce Back Loan, and caused a business collapse. The Ombudsman upheld the complaint, awarding £150 compensation. […]
BBL Complaints Dismissed
Santander Denies Bounce Back Loan for Missing Email Address, Ombudsman Dismisses Complaint
Santander denied a Bounce Back Loan application for lacking an email address. The Ombudsman dismissed the complaint, finding the requirement reasonable. […]
BBL Complaints Dismissed
HSBC Seizes Bounce Back Loan Funds, Ombudsman Dismisses Complaint Deferring Discrimination
HSBC seized Bounce Back Loan funds and closed accounts, facing a discrimination claim. The Ombudsman dismissed the complaint, deferring discrimination issues to courts. […]