TSB Ordered to Reinstate Bounce Back Loan and Pay £300 for Debanking Vulnerable Customer, Ombudsman Upholds Complaint
Special Reports
British Business Bank Continues to Overlook Rogue Bounce Back Loan Lenders as Another Is Exposed for Illegally Charging BBL Recipients Fees – Barclays Offers Meagre £75 Compensation to Affected Customer for Their Deceptive Practices
The British Business Bank ignores rogue lenders charging illegal Bounce Back Loan fees, with Barclays offering a paltry £75 to a deceived customer. […]
BBL Complaints Upheld
Co-Operative Bank Ordered to Pay £100 for Seizing £50k Bounce Back Loan, Ombudsman Upholds Complaint
Co-Operative Bank closed an SME’s account and seized a £50k Bounce Back Loan for risk reasons. The Ombudsman upheld the complaint, ordering £100 compensation. […]
BBL Complaints Dismissed
HSBC Denies Feeder Account for Bounce Back Loan, Ombudsman Dismisses Complaint
HSBC denied a feeder account, blocking a Bounce Back Loan application. The Ombudsman dismissed the complaint, citing the bank’s right to set account criteria. […]