TSB Ordered to Reinstate Bounce Back Loan and Pay £300 for Debanking Vulnerable Customer, Ombudsman Upholds Complaint
BBL Complaints Upheld
HSBC Ordered to Pay £500 for Feeder Account Delay Blocking Bounce Back Loan, Ombudsman Upholds Complaint
ThHSBC’s eight-month delay in processing a feeder account prevented a Bounce Back Loan. The Ombudsman upheld the complaint, awarding £500, though eligibility was questionable. […]
BBL Complaints Upheld
NatWest Ordered to Pay Compensation for Unclear Bounce Back Loan Trading Rules, Ombudsman Upholds Complaint
NatWest’s unclear use of trading terms confused a Bounce Back Loan applicant. The Ombudsman upheld the complaint, awarding compensation for the bank’s lack of clarity. […]
Special Reports
Barclays Ends Customer’s Bounce Back Loan PAYG Holiday; Ombudsman Rejects Complaint, Citing Fraudulent Second Loan Due to Business Structure
Barclays cancels a customer’s PAYG repayment holiday, and the Ombudsman dismisses his complaint, ruling one of his two Bounce Back Loans was fraudulently obtained. […]