TSB Ordered to Pay £275 for Bounce Back Loan Complaint, Ombudsman Upholds Complaint
BBL Complaints Upheld
Close Brothers Ordered to Pay Compensation for Threatening Bounce Back Loan Applicant, Ombudsman Upholds Complaint
Close Brothers mistreated a Bounce Back Loan applicant, with an agent threatening police action, blocking the loan. The Ombudsman upheld the complaint, ordering compensation. […]
BBL Complaints Upheld
HSBC Ordered to Write Off Bounce Back Loan Due to System Error, Ombudsman Upholds Complaint
HSBC’s application system ignored a customer’s selection, causing a Bounce Back Loan error, and the bank hid the issue. The Ombudsman upheld the complaint, ordering the loan written off and compensation. […]
BBL Complaints Dismissed
HSBC Refuses Bounce Back Loan Repayment Date Change, Ombudsman Dismisses Complaint Citing Scheme Rules
HSBC denied a one-day repayment date change for a Bounce Back Loan. The Ombudsman dismissed the complaint, attributing the restriction to British Business Bank rules. […]