TSB Denies Bounce Back Loan Top-Up Due to Unmonitored Email, Ombudsman Dismisses Complaint with £75
BBL Complaints Upheld
Santander Ordered to Pay Compensation for Identity Fraud Mishandling, Ombudsman Upholds Complaint
Santander closed accounts and denied a Bounce Back Loan due to a CIFAS marker from identity fraud. The Ombudsman upheld the complaint, ordering compensation for unfair treatment. […]
BBL Complaints Upheld
HSBC Ordered to Pay £150 for Business Collapse After Bounce Back Loan Denial, Ombudsman Upholds Complaint
HSBC’s “safeguarding review” locked an account, denied a Bounce Back Loan, and caused a business collapse. The Ombudsman upheld the complaint, awarding £150 compensation. […]
BBL Complaints Dismissed
Barclays Justified in Marking Bounce Back Loan Applicant as Fraudulent, Closing Accounts, Says Ombudsman
Barclays’ fraud marker and account closure for a Bounce Back Loan applicant are upheld by the Ombudsman, who validates the bank’s evidence. […]