TSB Denies Bounce Back Loan Top-Up Due to Unmonitored Email, Ombudsman Dismisses Complaint with £75
BBL Complaints Upheld
Santander Ordered to Pay Compensation for Demanding Bounce Back Loan Repayment, Ombudsman Upholds Complaint
Santander demanded a Bounce Back Loan repayment despite allowing turnover estimates, citing fine print. The Ombudsman upheld the complaint, ordering compensation for misleading information. […]
BBL Complaints Upheld
Metro Bank Ordered to Pay £150 for Bounce Back Loan Application Mishandling, Ombudsman Upholds Complaint
Metro Bank required a branch visit for a Bounce Back Loan, then declined and escorted the customer out. The Ombudsman upheld the complaint, awarding £150 compensation. […]
BBL Complaints Upheld
NatWest Ordered to Pay Compensation for Delayed Bounce Back Loan Access, Ombudsman Upholds Complaint
NatWest blocked a customer’s account, delaying access to an approved Bounce Back Loan. The Ombudsman upheld the complaint, ordering compensation for the prolonged review. […]